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Postage and Packaging

In stock items will be despatched in 3-5 working days.

Items handmade to order are usually despatched within 2-3 weeks, if you need an item for a specific date please let me know in the comments box at the checkout and i will do my best to get it to you for then.

Commission pieces take a little longer at around 4 weeks from when the design is finalised. commissioning a piece of jewellery is a very special and individual process that we will go through together.

However, if you need an item in a hurry, then please let me know and I’ll do my best to get this sorted for you.

All items are sent by Royal Mail special delivery and are charged at £6.50 in the United Kingdom. For orders outside of the United Kingdom please contact me.

All items are beautifully presented and boxed, sent in a padded envelope.

Please note all items are handmade so there may be slight variations to images shown.


Returns Policy 

If for any reason you are not happy with your purchase please return the goods, unworn, in their original condition and packaging. Please inform me of your intent to return in a written email to jewellery@emmahender.com.

All goods must be returned within 14 days of delivery to receive an exchange or refund. Original shipping cost will not be refunded. You are responsible for the return postage, please return tracked and insured as i cannot be responsible for lost items.

Due to hygiene reasons, I’m unable to except returns or exchanges on earrings.

Commissioned, personalised or customised pieces are also non-refundable or exchangeable.


Ring Sizing

All rings can be made to any size. To get the perfect fit, I recommend going to your local jewellers to find out your ring size before ordering. Also the size of ring can vary depending on the shape and style of the ring. If you’re buying a ring as a present or the fit isn’t quite right when it arrives, just post the ring back to me and I’ll happily re-size it for you free of charge. You are responsible for the return postage. Any alterations after the first re-size will be chargeable.